Responsible Gaming

Gambling at House of Fun is intended for entertainment purposes only and should never be considered a source of income or financial solution. It is important to approach online pokies with a clear understanding that they are a form of leisure activity, and players should only wager what they can afford to lose.

Self-Control Tools

House of Fun provides a variety of responsible gambling tools to help players maintain control over their gaming activities. These tools include:

Deposit Limits: Players can set daily, weekly, or monthly limits on the amount they can deposit into their account. This helps manage spending and prevent overspending.
Loss Limits: Players can establish limits on the amount they are willing to lose during a gaming session. Once this limit is reached, the account will restrict further play.
Wagering Limits: Players can set limits on the amount they bet over a specific timeframe, allowing for better control of their gaming budget.
Session Time Limits: Players can set a maximum duration for their gaming sessions. Once the time limit is reached, they will receive a notification to take a break.
Cooling-off Periods: Players can initiate a temporary suspension of their account, which can last from 24 hours to a few weeks, allowing time to reassess their gaming behavior.
Self-Exclusion Options: Players who feel they need a longer break can opt for self-exclusion, which prevents access to the account for a specified period.

Self-Assessment

To help players identify early signs of problematic gambling behavior, House of Fun encourages reflection through the following questions:

Do I often gamble more than I can afford to lose?
Am I using gambling as a way to escape from stress or other problems?
Have I ever felt the need to gamble with larger amounts to regain losses?
Do I find myself lying to friends or family about how much I gamble?
Am I neglecting responsibilities or relationships due to my gambling?
Have I experienced feelings of guilt or anxiety related to my gambling?
Do I often think about gambling, even when I am not playing?

If players answer “yes” to any of these questions, it may indicate that they should reassess their gambling habits.

Protection of Minors

House of Fun takes the protection of minors very seriously and implements strict safeguards to prevent underage access. These procedures include:

Age Verification: All players must complete an age verification process before they can create an account. This includes providing valid identification.
KYC Checks: Know Your Customer (KYC) protocols are enforced to ensure that all players are of legal gambling age. This includes verifying personal information and identity.

External Help

For players who may need additional support, several professional organizations offer assistance:

GamCare: Provides information, advice, and support for anyone affected by gambling-related issues.
BeGambleAware: Offers resources and support for responsible gambling, including a helpline and live chat services.
Local Support Services: Various local organizations in Australia can provide support and counseling for individuals experiencing gambling harm.

Early Warning Signs of Problematic Gambling Behavior

Recognizing the early warning signs of problematic gambling can help players take action before issues escalate. Signs include:

Increasing frequency of play or time spent on gaming platforms
Emotional distress related to gambling outcomes
Chasing losses by increasing bets to recover lost funds
Neglecting responsibilities or personal relationships due to gambling
Borrowing money to continue gambling activities

Immediate Action for Losing Control

If players feel they are losing control, they are encouraged to take immediate action. This can include:

Setting deposit or time limits to reduce gambling activity
Taking a break from gaming to reassess their behavior
Contacting the support team for assistance and guidance
Utilizing self-exclusion options if necessary

Account Restrictions and Self-Exclusion Mechanisms

House of Fun offers robust mechanisms for account restrictions and self-exclusion. Players can:

Access their account settings to set limits or cooling-off periods easily
Reach out to the support team for assistance with self-exclusion requests
Implement permanent self-exclusion if they feel it is necessary for their wellbeing

Personal Responsibility and Platform-Supported Protection Tools

Ultimately, personal responsibility is crucial in maintaining a healthy relationship with gambling. Players are encouraged to use the available protection tools and to approach their gaming activities with caution. House of Fun supports its players by providing comprehensive resources and tools designed for responsible gaming.

Confidentiality is a priority at House of Fun, and players can expect a non-judgmental support approach when seeking help or advice. The support team is trained to assist players in a respectful manner, ensuring that all interactions are handled with discretion and care.

By integrating responsible gaming practices into the House of Fun experience, players can enjoy their time with online pokies while prioritizing their health and wellbeing.